Frequently asked questions - Troubleshooting

The newConference computer does not respond to my choices.

The recognition of your choices works through DTMF (Dual Tone Multi Frequency). The majority of phones have activated DTMF by default, however yours does not. Please consult the manual of your phone on how to activate DTMF. Ericsson PBX-phones are a known example. DTMF can be activated by entering a '9'. This should be done for every call.